Returns & Complaints

Returns

Would you like to return a product or order?
If so, please contact us first using the contact information.

You will receive a complaint number from us for a speedy handling.
In consultation you can use our response number so you can return free of charge.

Returns and complaints are settled after evaluation in the form of a credit (Dancoins) or a replacement / new product.
Only when returning your entire order will any shipping costs also be credited.

Cosmetic products from the outlet cannot be exchanged or returned.

Note: before any return, please contact us first.
You will receive a complaint number and the return number from us for quick processing.

 

Complaints

Do you have a complaint or did something go wrong with your order?
Please contact us first using the contact information.

You will receive a complaint number from us for prompt processing.
If necessary, you can make use of our free return number.

Complaints must be made within 24 hours after receiving your order.

Returns and complaints are settled after evaluation in the form of a credit (Dancoins) or a replacement / new product.

Note: please contact us first for every return.
You will receive a complaint number and the return number for quick processing.